AseoYa! is a service offered by the company ASEOYA INVESTMENT SAS, is a flexible solution, legal, secure, reliable and professional for office cleaning needs, companies, offices, premises, houses, apartments y studio apartments with maids.
We work fast and easy: Log in to our web site www.aseoya.com or download our application and select the type of service you need, the place, time of service, pay for insurance and that's it!, your service is confirmed. We also have the line (032) 396 0000 enabled in case you wish to schedule in a traditional way. Also to the lines with whatsApp Cali (+57) 3164097034 Medellin (+57) 3152212858 Bogota (+57) 3002412888 or by mail info@aseoya.com
AseoYa! It works because lifestyles and businesses have changed. AseoYa! is part of the new generation of professional services that adapt to the pace of modern life, to your time, to your needs, to your style, to your spaces and structures, to your budgets. All in an easy, agile and fast way.
We are not a domestic employment agency, as we formally and directly hire all of our staff.
We are the only ones to include gardening and pool maintenance services.
We are a professional cleaning company using technology.
We comply with all legal requirements so you are not at risk.
We offer simplicity and speed in the selection and payment of our services.
We are committed to our services. We rely on technology and development of operating systems in order to guarantee an accurate, professional service that exceeds expectations.
We have a support team that ensures the satisfaction of all our customers.
We evaluate and select the best trained and reliable personnel.
Our professionals keep themselves presented in an impeccable, organized and comfortable way to be always in line with the work.
Service with backups and guarantees in case of accidents or damages.
Total satisfaction guarantee. If you don't like the cleaning, we will send another operator free of charge to remedy it (conditions apply).
Absolutely No! Feel totally at ease. As employers of the professionals, we are the ones who have a direct relationship with them, so we are responsible for paying their payroll, social benefits, bonuses, vacations, severance pay, severance interest, staffing and liquidation, as well as affiliations to EPS, ARL, and Compensation Funds.
No, just before hiring our services you must review and accept our terms and conditions. terms of use and personal data processing policy which we invite you to get to know here, if you have any questions you can write to us in the chat or call our hotline (032) 396 0000. By contracting any service you are accepting these terms.
NO, since AseoYa! is not a domestic employment agency, it is not a traditional cleaning company, nor is it a company that operates informally. AseoYa! is an innovative service that operates legally all its services and that complies exactly with all the requirements of law, so we have specialized professionals who work with the best attitude and discipline. In addition, their personal presentation and interpersonal relations are excellent.We also differentiate ourselves by recognizing the immense value of our human talent, which is why we offer them the best benefits and working conditions.
They are the best at what they do, work with love and with the vision of achieving their own personal goals. Most of our workers are mothers who are heads of families and most of our workers come from rural areas and have come to the city in search of a better future.
When you want to hire a service you only have to enter some basic and minimum data to log in and your account will be automatically created, after that you can make the purchase. To make it easier you can also log in with your Facebook or Google account, or if you prefer by calling our contact center one of our agents will help you with your registration.
If for some reason you lose it or forget it, you can recover it from our website or app or if you prefer, you only have to send us an email at calidoso@aseoya.com.
Because we are part of a new generation passionate about the integral wellbeing of people, technology and innovation, being pioneers in the modernization and humanization of the service. We are at the forefront in the services we provide, and because we hire directly only trained and qualified personnel rigorously selected. We perform background checks and references to professionals; and we establish high quality standards in the development of the service. All this supported by technology and professional processes.
If the service is for an office, company, local or large house, the time usually selected is 8 hours; however, if it is for offices, apartments and small studio apartments, 4 hours may be enough. You should also evaluate if there is any type of cleaning that is a little heavier, such as internal cleaning of ovens, refrigerators, stoves, large amount of dirty clothes and ironing, deep cleaning of very dusty places, etc.. In all cases the operators will make the most of every minute of the selected time, if any task exceeds the time will be pending for the next service you buy.
Usually the tasks include dusting, sweeping, mopping, disinfecting bathrooms and kitchens, washing and ironing (keep in mind that for the health of our professionals if you require the ironing service is better to book the afternoon hours). The professional will perform the cleaning tasks according to the indications or priority levels that you indicate.The 4 or 8 hour shifts will be fully complied with, therefore, the time taken by the operator for lunch (in the case of the 8 hour service) must be made up at the end of the shift until the contracted time has been complied with exactly.
Our professionals have been hired for housekeeping duties, so for safety reasons and ARL coverage they cannot go out to run errands, make payments, walk pets, take care of children, take care of adults, cook, etc. For more clarity please review our terms and conditions of use to better understand what is included and excluded in the service.
Cleaning: If you want to schedule an 8-hour or 4-hour service in the morning, the professional can start providing the service at 8:00 am. If you want to schedule a 4-hour service in the afternoon, the service will start at 2:00 pm.
Gardening: If you want to schedule an 8-hour or 4-hour service in the morning, the professional can start providing the service at 8:00 am. If you want to schedule a 4-hour service in the afternoon, the service will start at 2:00 pm.
Swimming pool: If you want to schedule a 1 Hour service the professional can start the service at 8:00 am, 10:00 am, 12:00 pm, 2:00 pm, 4:00 pm. If you want to schedule a 2 hour service the professional can start the service at 8:00 am, 11:00 am, 2:00 pm. If you want to schedule a 4 hour service the professional can start providing the service at 8:00 am, 2:00 pm.
If you need different schedules, you can call us at our hotline (032) 396 0000 and we will look for the best option that fits your needs.
Our next day scheduling system is enabled until 11:59 pm. After this time you can call our service line from 7:00 am to 11:00 am to schedule a service RIGHT NOW! for the same day!
Our desire is that you can always count on the professional of your choice, so we make it easy for you in our system, your reservation. We invite you to plan the days you think necessary in the month so that at the time of purchase, you can ensure your favorite professional.In the event that your preferred professional has a full schedule, we will be sure to send you another fully qualified professional with the same level of confidence.
Our rates do not include grooming products, unless you have chosen one of our kits at the time of purchase. The cleaning products that you must have ready for us to provide an effective job are: Absorbent towels and cloths, broom, dustpan, mop, sponges, brushes, toilet brush, as well as bleach, dish and laundry soap, degreaser and floor cleaner-ambient. If you wish, the operators can recommend the products they believe to be effective for optimal results or they can use the products of your choice.
1 Floor cleaner bleach x 1000ml, 1 Glass cleaner x 500ml, 1 Fat remover x 500ml, 1 Floor Air Freshener x 1000ml, 1 Air Freshener Spray x 400ml, 1 Microfiber, 1 Sponge
It is not necessary to, but we recommend you, if possible, to be at least at the beginning of the first cleaning in order to indicate to our professional the location of the things and make it clear how you like the cleanliness of your office, home or premises.If you wish, you can also leave someone else in charge,¡You choose!
Of course! You can do it without inconveniences with a minimum of 24 hours before the time you had already scheduled your service. If you do it after this time you will be charged 100% of the value of the cleaning. You also have the option to change the location of the service in order to pass the cleanings to your loved ones or those people special to you. To change, cancel or relocate your services you must contact us by phone at (032) 396 0000.
Of course it is! If for any reason you wish to relocate one or more services you can do so at no cost, you only have to do it at least 24 hours after the first service. To do this you must contact our service line (032) 396 0000.
Of course! If you have made the cancellation at least 24 hours before your first service. Otherwise, 100% of the value of the first service will be discounted and the total value of the following services will be refunded.
It is an emergency cleaning option that doesn't wait and you need it the same day, for your office, company, premises or home.This service can only be requested through our hotline. (032) 396 0000, within the hours of 7:00 am and 11:00 am.
The services to be performed by our gardening professionals can include: Watering of plants, Pruning of Plants, Planting of Green Areas and Gardens, Fertilizing of Plants, Fumigation of Gardens, Cleaning and/or weeding of Gardens, Mowing of lawns, Mowing of Zumglea or Shrubs. In the same way he will listen to your indications to give priority to what you most want in the contracted time.
The gardening professional will always follow your indications, may give you some ideas, but remember that the service we offer is especially for garden maintenance.
The Professional Gardener will carry with him, pruning shears, pruning shears, pruning shears of hand, large pruning shears, engineer gloves, file, comb, comb, palin and small hand sprayer.
Garden supplies, tools or machinery of any kind Fertilizers, fungicides, hoses, ladders, wheelbarrows, plants, soil are not included. Also not included are tree pruning and work over 1.50 meters high, carrying weights over 25 kilos, garden design, handling chainsaws.
The Pool Professional will perform vacuuming and cleaning of walls, bottom and edges of the pool, application of pool supplies, maintenance of choke, measurements of water quality indicators, recording in the pool book (if the client has one).
Of course! All of our pool professionals have a valid swimming pool license, which you can request from them at any time. Besides that, they have the knowledge and experience necessary to leave your pool impeccable.
We know how important it is to have a safe and reliable service, that's why in AseoYa! we use rigorous and demanding personnel selection systems whose ultimate purpose is to guarantee your peace of mind. Our verifications include a competency-based evaluation process, which includes clinical incidence factors, security studies, background checks and home visits.
Of course! Once you schedule your service, in the service summary you will be able to see the professional's profile and relevant information such as background certifications and affiliations to the social security system.
Of course you can do it as many times as you wish. The important thing is that when you do it, it is done in a delicate and respectful way, taking into account the dignity of each of our professionals.
Of course! Please do! Your opinion is the most important part of the service process. We are very interested in your feedback, what you think is positive about the service and what you think can be implemented or improved!To do so, once the service is finished you will receive an email where you can easily make your evaluation and register your comments. You can also do it with your user from the website or our mobile application.Always after your first service and occasionally our support team will be calling you so that in a more human way we can get your feedback and better understand your needs.
If this happens please let us know! Our purpose is to make you feel satisfied with your service, so if you feel dissatisfied please write us at calidoso@aseoya.comin order to manage a service guarantee and provide feedback to our professional.
Please write to us within the next 24 hours at calidoso@aseoya.comso that we can review the case and proceed to the warranties that may apply. For more information please review our terms and conditions of use.
All the services of AseoYa! operate under programming according to customer requirements, so it is a prepaid service, this in order to guarantee each service.
At AseoYa! we make things easy for you since you can pay online by credit card, PSE, payments via Baloto, Efecty, bank consignment or electronic transfer, in any case send us the proof of payment to info@aseoya.com.
Of course! With your user account you can easily view your payments from the application or from the website. If you see that something is not right please contact us to fix it.
No, the fee you pay is complete and includes salary, transportation allowance, operator's bearing and other social benefits. Professionals are not authorized to receive money.
